Effective Date: 29th January, 2026

1. Introduction

K Charles Haulage (“K Charles Haulage,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://kcharleshaulage.co.uk/ or interact with our haulage and logistics services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name
• Company name
• Telephone number
• Email address
• Collection and delivery addresses
• Details related to haulage enquiries or service requests
• Information submitted through contact or quote request forms

This information is typically collected when you:

• Submit a contact or inquiry form
• Request a haulage quote or service
• Communicate with us by phone, email, or online messaging

b. Automatically Collected Information

When you visit our website, we may automatically collect certain information, such as:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the site
• Referring URLs

This data is collected through cookies, log files, and analytics tools.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website performance and functionality
• Analyze website traffic and visitor behavior
• Enhance user experience

You may disable cookies through your browser settings. Please note that disabling cookies may impact certain website features.

4. How We Use Your Information

We use collected information for purposes including:

• Responding to inquiries, service requests
• Providing haulage and logistics services
• Communicating regarding bookings, deliveries, and service updates
• Managing customer records and service history
• Improving our website and customer experience
• Improving our website and service experience
• Internal analytics and performance monitoring
• Marketing communications (only where consent has been provided)

5. Sharing and Disclosure of Information

We do not sell or rent your personal information.

We may share your information only in the following circumstances:

• With trusted service providers assisting with website hosting, analytics, or business operations
• With subcontracted drivers or logistics partners where necessary to fulfil transport services
• To comply with legal obligations, regulatory requirements, or law enforcement requests
• To protect our rights, property, or safety, or that of others

All third-party service providers are required to maintain confidentiality and comply with UK data protection laws.

6. Third-Party Links and Services

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request access to personal data we hold about you
  
  
• Request correction of inaccurate or incomplete data
  
  
• Request deletion of your personal data, subject to legal obligations
  
  
• Object to or restrict certain data processing
  
  
• Withdraw consent for marketing communications at any time
  

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute data security.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

K Charles Haulage Ltd
Location: c/o DHL, Hermitage Lane, Aylesford, ME20 7PX
Phone: 01304 343434
Email: enquiries@kcharles.co.uk